Help & FAQ
Q: Where does Ceylon currently ship?
A: We ship to all locations in the US, inclusive of APO/FPO/DPO. We are working hard to make our products available in other markets and will update our shipping options accordingly.
Q: Where else can I find Ceylon?
A: Our products are currently only available through our site. However, we hope to expand the number of places where you can buy Ceylon in the coming months!
Q: What is your return and exchange policy?
A: To make a return or exchange, please send an email to our support team within 14 days of receiving your order with the subject line: "Ceylon Return Order #". We do not accept returns outside of the 14-day period after confirmed receipt.
Q: What types of payment do you accept?
A: We accept Visa, MasterCard, American Express, JCB, Discover, Paypal, and more.
Q: Is there a limit to how many of a given product I can buy?
A: There is no limit to the quantity of a product you can order at a single time. However, all purchases are intended to be for personal use only and we may follow up if we suspect that your order is not intended as such. If you are interested in becoming a distribution or retail partner with Ceylon, please reach out to our sales team.
Q: What skin types are Ceylon's products suitable for?
A: Our products are formulated with all skin types in mind, especially those with sensitive skin. If you have any specific formulation questions, please reach out to our support team.
Q: How long will it take to see improvement in my skin?
A: You'll feel great after your first use! The skin typically turns over every 4-6 weeks, so expect to see improvement in that general time frame. In the meantime, we recommend working to improve your diet, reduce stress, and try to drink more water.
Q: Can women use Ceylon's products?
Q: I'm not a "man of color". Will any of Ceylon's products work for me?
Q: How should I store the product?
A: You should generally store Ceylon products in an indoor area that has a general temperature range of 60~90 degrees Fahrenheit. Our formulations are tested at both high and low temperatures and though you may potentially see color change, there will be no change to the safety or efficacy of the product.
Q: Do Ceylon's products have an expiry date?
A: Our products are formulated to have a shelf life of 36 months from the time of production. If you have any additional questions on this topic, please reach out to our support team.
Q: What if I have an allergic reaction?
A: We ask that our customers perform a patch test on a small area of their wrist before using the product. If you are experiencing an allergic reaction, please stop use immediately and contact our support team.
Q: What other products are you releasing?
A: We are constantly working to develop and release new, innovative products to meet our customers' needs. For more information on product releases, join the Ceylon mailing list.
Q: I have a question that isn't listed above.
A: Send us an email and we'll do our best to respond within 24-48 hours.